FAQ's

Updated Feb 24, 2025

SHIPPING

We currently offer a flat rate shipping price on orders based on the price of the item(s). It will either be shipped via USPS as First Class Ground Advantage or Priority Mail.  We do not ship on other carriers because we have determined that for domestic shipping, USPS has the best rates and service. By processing your shipping through the USPS you and I will receive a tracking number so we will know where your package is on its journey to you!

We cannot be responsible for mis-delivery of any package due to incorrect address or postal service conditions.

On most orders we ship out your purchase within 12-24 hours after it is placed. Usually we are able to get it into the mail by the next day. If there will be a delay of any kind, I will contact you via email with the reason and an estimate of when it will be shipped. We want you to be able to start enjoying your purchase as soon as possible!

Each item is packed with care to ensure against minimal damage. Because we take great care in packing and selecting the best method to ship. You may ask for additional insurance or priority mail if you would like and it will be billed to your order. 

INTERNATIONAL SHIPPING

We do not currently ship outside of the United States. Currently the costs have become unreasonable for shipping internationally. However we will work with you to determine if it is possible to ship to your country. You can ask prior to purchase and I can give you an estimate of the USPS costs to ship if you’d like. Customs fees upon arrival in your country are your responsibility and not part of the shipping charge from us.

REFUNDS

We accept all major credit cards through our processing service ONLY at the time of purchase. We do not offer layaways or multi-payment type services. Cancellations will not be accepted after the order has shipped.

Our items are lovingly hand crafted with care and attention to detail. Therefore we do not accept returns on our artwork.

Any requests for a replacement or refund must be pre-approved. Please email your reason for your request accompanied by a photo of the item. You will be instructed on how to send the item if approved for a return. Replacements or credit will not be issued until the item is received back in our studio. Return shipping, tracking and insurance is the purchasers’ responsibility and will not be refunded.

However, we want you to be happy with your purchase and it’s place in your life. If you have any concerns, please contact us and we will be happy to work out a resolution that will suit your needs.

PLEASE NOTE:
*All shipping to and from our studio is the buyers’ responsibility.
*These terms can be changed at the sellers’ discretion.

COPYRIGHT NOTICE

All artwork, photos, videos, PDF files, names, titles, designs and techniques shown online or in print are the exclusive property of Linda Stiles Smith and Naturescapes Studio. All rights reserved. Any reproduction or use of this property other than that defined is strictly prohibited without the express written consent of Linda Stiles Smith.

The reproduction of my proprietary tools and/or designs in any way is prohibited by law. This means that when you buy any of my copyrighted materials you are consenting to using them only for the purpose of creating your own work. Any redistribution, re-sale or reproduction of my tutorials or printed material, in ANY form is strictly prohibited. This means that you may not share any part of my tutorials, printed or digital, with a friend or family member, guild, group or class without paying for additional copies first.

The materials/artwork purchased from me are for your exclusive use only. Using my tools and instructions to create your own work either for sale or your own use or as gifts is acceptable.

Your purchase and use constitutes an agreement to the terms of my copyright.

Please contact me if you have any questions concerning this copyright.